The officers will have to acknowledge the queries of citizens in 24 hours and then resolve them in 15 days from the date of receipt. Earlier, Twitter was unhappy with new IT rules as the company thought that it would pose a serious challenge for freedom of expression.
source https://zeenews.india.com/technology/twitter-posts-job-opening-for-nodal-and-grievance-officers-amid-spat-over-it-rules-2021-2369147.html
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